Frequently Asked Questions about Seleda

FAMILYSOOQ is an online classified website That Allows its Users to Advertise, buy and sell Goods And services in Ethiopia. A community where underused goods are redistributed to fill a new need, and become wanted again, where non product assets such as space, skills and services are exchanged and traded in new ways that doesn't require any inapproprate third party intervention. FAMILYSOOQ embraces simplicity and Fortitude. At FAMILYSOOQ, we own our mistakes, we are honest about our shortcomings, and we will put our customers’ best interests ahead of our own.

Because we know how your time is precious, and you don’t have all the time in the world to go for shopping and leaving your important work un-done. That’s where we came, to simplify your shopping process. You can sell and buy on familysooq from the comfort of your home or office without leaving your important work unattended.

In order to create an account on familysooq first go to this page https://seleda.et/ and click “user account icon”, after that click “Sign up” then just fill in all the needed information and click “create”. A one-time password will be sent to confirm the mail or phone you entered, once you entered those numbers from email/phone on account activation page, congrats you are already a family now.

First make sure that you are registered, after that click the “Post Now” button on the home page bellow the categories or click the “+” icon at the bottom center of your screen. Choose whether you want to post the ad on your personal account or you want to create a company and post it as a company Choose a category that your product or service belongs to Choose sub category that your product or service belongs to Then fill all form the fields and upload pictures that describes the product from different angle. Note that, form fields that has an * sign can not be empty and also make sure you fulfill the image requirements (number and size of images) After you fill all the required fields click on “Post” button Then you will be greeted with new window, asking you about posting options. For now, just click on Free Post. That’s all For now, your product is on “pending” status, just relax and wait for familysooq admins to activate your product.

Our moderators will review your ad very carefully and if all the fields are filled out correctly, and if the post follows our terms of use, it will be activated shortly but note that it might take up to 24 hours. You can find your advert on our website only when it is approved by our moderators, but you can follow up the status or edit the post in your profile page under my Ads. You will get a notification when your advert is active. If there is something wrong with your advert, we will make your post on “Draft” status and you will be notified about that and all the mistakes will be specified below the draft status text in the detail page, so that you can edit your advert accordingly. After publishing your advert, you can edit it again if needed and repost. Once done, your advert undergoes moderation before being activated on the website. You can delete or sold out your advert any time you want. You just have to click on Sold button placed inside the detail page or click delete inside Profile > My Ads. You shouldn’t publish adverts of the same content. They will be considered duplicates by our moderators and won’t go active on the website. You can always manage your ads by logging in to your FAMILYSOOQ account and clicking “Account icon” > My Ads.

Your ads remain on the site for 1 month (since the date of the last update) before they are automatically deleted or until you decide to deactivate them. Please note that you can update your ad if you haven’t sold your item.

If you forgot your password, you can create a new one by clicking “forgot password?” in the login window. Then Enter your email/phone that is linked with the account and confirmations will be sent to the email (OTP to the phone) fill the code on verification page, after that you will be asked to enter a new password. That’s all.

You can easily change all your information on your account. Go to user account page(or click the Account icon on the familysooq page) and log in(if you aren’t already), then click “setting” and “profile setting”. there you can change all your contact information.

FAMILYSOOQ currently offers the following channels to contact support: by email and phone. Email support: support@seleda.et phone support: - +251-115-620-062 phone support: - +251-115-620-063

If you want to give feedback about a certain user or product: go to the product’s detail page go down to the description section and beside that you will find a review tab, click on it click write your review button write your comments or suggestion there If you want to report an illegal activity: You can send us email on : report@seleda.et or support@seleda.et , then we will take the appropriate measure.